2 Blind Women Ended Up As Only Passengers On Flight After Hours-Long Delay

Two blind women, Camille Tate and Sherri Brun, found themselves as the only passengers on a Southwest Airlines flight from New Orleans to Orlando after a mix-up during rebooking. The incident occurred when their original flight, number 2637, was delayed by five hours. While other passengers were rebooked on an earlier flight, Tate and Brun were not informed of the change due to their inability to see the rebooking information and the lack of verbal communication from the airline.

The two women waited at their original gate for the entire delay and only realized they were the sole passengers when they boarded the plane. Brun recounted being told, "You’re the only two people on this flight because they forgot about you."

Southwest Airlines has since apologized for the oversight, offering each woman a $100 voucher. However, the airline stated that a full refund was not possible as the women completed their originally scheduled flight. In response to the incident, Brun and Tate have called for better communication methods for passengers with disabilities. "There needs to be some improvement in how they communicate with passengers, especially those that have disabilities," Tate emphasized.

Southwest Airlines expressed regret for the inconvenience and stated its commitment to improving travel experiences for all customers, particularly those requiring additional assistance.